Privacy Policy

1. Introduction

Welcome to Arquivar, a document management platform operated by Flexibilidade. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web services.

By using Arquivar, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• First and last name
• Email address
• Phone number (optional)
• Profile photo (optional)
• Company/Entity information (name, NUIT, address, city)

2.2 Document and File Information

When you use our document management services, we collect:

• Uploaded documents and files
• File metadata (name, size, type, creation date)
• Folder structures and organization
• Document tags and categories
• Expiration dates and alert preferences
• File geolocation data (if enabled)

2.3 Usage Information

We automatically collect information about your use of our services:

• Access history and login times
• Device information and IP addresses
• Browser type and operating system
• Pages viewed and features used
• Storage usage statistics

2.4 Payment Information

When you subscribe to our services, we collect payment information necessary to process your subscription. Payment data is processed securely through third-party payment processors and is not stored on our servers.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our document management services
• Create and manage your account
• Process your subscription payments
• Store and organize your documents securely
• Enable user permission management and access control
• Send expiration alerts and notifications
• Provide customer support and respond to inquiries
• Monitor and analyze usage patterns to improve our services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Within Your Organization

Documents and information you upload may be accessible to other users within your entity based on the permissions you or your administrator set.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as hosting, payment processing, and analytics. These providers are contractually obligated to protect your information.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and password protection
• Regular security audits and monitoring
• Access controls and permission management
• Secure data centers and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information and documents for as long as your account is active or as needed to provide you services. If you close your account, we will delete or anonymize your information within a reasonable timeframe, unless we are required to retain it for legal or regulatory purposes.

You can request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Objection: Object to certain processing of your information
• Withdrawal of Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Arquivar is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: